Frequency Asked Questions

What makes Axentel Technologies the Asia’s leading provider and most trusted source for refurbished & new telecom/networking equipment?

   Axentel Technologies has become the largest alternate source for pre-owned and refurbished networking equipment by offering a wide range of products, outstanding customer service and industry-leading warranties. Our inventory of pre-owned equipment includes leading vendors such as Cisco, Juniper, Alcatel-Lucent and Extreme and every item we sell is rigorously tested and includes a standard, one-year warranty.

What types of organizations buy pre-owned networking equipment from Axentel Technologies and what do they primarily use if for?

   Axentel Technologies has sold pre-owned equipment to more than 10,000 organizations, spanning Global 1000 enterprises, small- and mid-sized businesses, telecommunications service providers, financial institutions, government entities, educational institutions and healthcare organizations. Worldwide, Axentel Technologies’s largest vertical segments are telecommunications and technology integrators. Most of the equipment, including deployments in carrier networks where uptime is essential, is used in production environments. While some organizations buy equipment from Axentel Technologies for sparing, testing and disaster recovery applications, the majority use the equipment to support front-line service and network expansions. In fact, a recent survey of 400 Axentel Technologies customers found that almost 80 percent of purchases were for production network use followed by 66 percent implemented for network expansion projects.

What are the differences between “pre-owned,” “refurbished” and “used” equipment? What do “new-surplus,” “new/open box” and “new/in box” mean?

   Axentel Technologies considers all equipment its sells as “pre-owned,” meaning originally it was sold by the manufacturer or an authorized reseller and now is being resold. Some of our inventory is used and some equipment has been resold without being used. All Axentel Technologies’s used equipment has undergone full inspection, cleaning, testing and reconditioning to return the equipment to as close to original condition as possible. In some cases, equipment requires minor repairs or cosmetic improvement, and is then designated as “refurbished” Our goal is to return equipment to “like new” condition while offering exceptional savings of between 50 and 80 percent off manufacturers’ list prices.

What types of equipment are available on the secondary market?

   Today, almost any kind of networking equipment can be found for sale on the secondary market. Axentel Technologies’s inventory is typically driven by current market demand, so the company aggressively pursues the top 100-to-200 products in order to provide customers with the most popular Cisco routers and other leading network equipment within 24-to-48 hours. With its extensive resources and contacts throughout many vertical markets, Axentel Technologies is typically able to deliver even specialized or hard-to-find items within five to seven days.

How much equipment inventory does Axentel Technologies carry?

   Axentel Technologies has more than million (list price value) in inventory—by far the most in the secondary market. Having such a wide range of networking equipment on hand helps Axentel Technologies remain exceptionally responsive to its customers. The company maintains a database of more than 2,000 resources globally along with state-of-the-art databases for tracking all of our inventory worldwide. As a result, Axentel Technologies typically has the most popular as well as hard-to-find networking items available and ready to ship within 24-to-48 hours.

Where does Axentel Technologies get its equipment?

   Axentel Technologies gets most of its equipment from the same companies that are also its customers. When a company upgrades its network, cancels a project or closes a location, Axentel Technologies will buy its surplus networking equipment or take it as credit toward a purchase. We also source equipment from systems integrators who may purchase gear for a client only to see the project cancelled or changed, as well as other used equipment resellers.

What type of warranty does Axentel Technologies provide on the equipment it sells?

   Axentel Technologies provides the terms and services most desired by Global 1000 organizations while surpassing the warranty terms offered by many OEMs and other secondary network equipment vendors.

What types of organizations buy pre-owned networking equipment from Axentel Technologies and what do they primarily use if for?

   Axentel Technologies’s maintenance program, gives IT professionals the ability to select the level of support that makes technical and financial sense for network core, access and distribution layers, as well as remote offices. Axentel Technologies provides 24x7x365 technical support by Cisco-certified technicians and guaranteed next-day advanced replacement of failed equipment at savings of up to 80 percent off manufacturer maintenance programs.

What are the benefits of purchasing refurbished equipment?

   The key benefits are substantial savings and expedited delivery. Companies buying pre-owned networking equipment can save as much as 90 percent off manufacturers’ list prices. When dealing with Axentel Technologies, another clear benefit is being able to receive expedited product shipments. In a time when OEMs may take 10 to 80 days to fulfill orders, Axentel Technologies can ship overnight if the product is in stock.